Logging in to your WHC billing portal

Your billing portal is where you manage your account with us — view invoices, update payment methods, see your active services, and open support tickets. It’s separate from your hosting control panel (which is where you manage your actual website).

Where to log in

The billing portal lives at:

https://billing.arknet.com.au/clientarea.php

You can also reach it from any page on our website via the Billing link in the top status bar.

What you can do there

• View and pay invoices — current and historical
• Update your contact and billing details
• Manage payment methods (credit card, direct debit)
• See all your active services — hosting plans, domains, add-ons
• Open and track support tickets
• Manage domain renewals and transfer codes
• Download invoices for accounting (GST-compliant Australian tax invoices)

First-time login

Your login details were sent in your welcome email when you signed up. The email username is whatever email address you used at signup — usually your business contact email.

If you set up the account a while ago and can’t remember the password, use the “Forgot Password” link on the login page. You’ll get a reset email at the address on file.

Forgot your email too?

If you can’t remember which email address you used to sign up, send a message from any email address you control to our support team. Include:

• Your domain name (the one you’re hosting with us)
• A description of when you set up the account (rough year is fine)
• Any other identifying information

We’ll verify ownership and either reset access or tell you how to recover it. We won’t share account details without verifying you’re the account owner — that’s basic account security.

Two-factor authentication

We strongly recommend enabling 2FA on your billing portal account. Once logged in:

1. Click your name (top right) → Security Settings
2. Click Enable Two-Factor Authentication
3. Scan the QR code with an authenticator app (Google Authenticator, Authy, 1Password, etc.)
4. Save your backup codes somewhere safe

This makes account takeover much harder. We’ve never had a customer get phished out of an account with 2FA enabled.

Not the same as your hosting login

Two different logins, two different things:

• Billing portal → account-level things (invoices, services, tickets) → billing.arknet.com.au
• Hosting control panel → website-level things (files, databases, email, DNS records) → see our hosting panel login article

If you’re trying to do something with your website itself — upload files, manage email, change DNS records — you need the hosting panel, not the billing portal.

Common issues

“Invalid login”: Either the email or password is wrong. Try the password reset flow before assuming the password is right.

Reset email not arriving: Check spam. If it’s not there, the email address on file might not be the one you’re trying. Open a ticket from a different email address with your domain name and we’ll help.

Locked out after too many attempts: For security, we temporarily lock accounts after several failed login attempts. Wait 15 minutes and try again, or open a ticket.

2FA codes not working: Make sure your phone’s clock is set to “automatic” / network time. TOTP codes depend on accurate clock sync between your device and our server.