Pre-sales
I'm thinking about signing up
Questions about plans, pricing, migrations, or whether we're the right fit. Live chat is fastest during AEST business hours; tickets work any time.
Live chat Mon–Fri 9am–6pm AEST · Tickets 24/7
Get in touch.
A sysadmin replies.
Every message lands in our ticketing system, where it's picked up directly by the team that runs the platform. Pick the path that matches what you need below.
01 · What do you need?
Four paths. Pick the one that fits.
Existing customer
I'm already hosting with WHC
Open a ticket from your billing portal. Your account context arrives with the ticket, so we can help you faster and with full history.
Agency / Multi-site
I host client sites or run multiple sites
Agencies, freelancers, and businesses running multiple sites — get in touch about Business Pro plans for multi-client portfolios, custom configurations, or sites that need more than a standard plan.
Abuse report
I need to report abuse
Spam, copyright (DMCA-equivalent), malicious content, or other policy violations from sites we host. Include URLs, evidence, and your contact details.
02 · Why tickets, not email or phone
Every conversation,
written down.
We've structured our support around a single channel — tickets — for some practical reasons.
Phone calls vanish
Three months later when the same issue recurs, neither of us has a record of what we did. Tickets are searchable, forever.
Email gets buried
Tickets have status, priority, and ownership. A reply doesn't get lost in someone's inbox while they're on holiday.
Identity is verified
Ticket from your billing portal = we know it's you. Email or chat from a random address = we have to ask, which slows everyone down.
Multiple people can help
When the original sysadmin is offline, another team member picks up the ticket with full context already there.
03 · What to expect
We answer fast.
These are our actual targets.
Live chat
Minutes
When agent is online (Mon–Fri 9am–6pm AEST)
Pre-sales tickets
Within 4 hrs
During AEST business hours
Standard support
Within 8 hrs
24/7, including weekends
Site or email down
Within 1 hr
24/7 priority for outages
04 · For the record
Who you're actually
talking to.
We're a registered Australian company. If you need company details for procurement, vendor onboarding, or legal correspondence, here they are.
Legal entity
ARKNET PTY LTD
Trading as Web Hosting Centre Australia
Operations
Melbourne · Gold Coast
Data centres
Sydney · Brisbane
Hours
Mon–Fri 9am–6pm AEST
Tickets
24/7 — answered by sysadmins
For ABN, ACN, or formal company details for procurement, open a pre-sales ticket and we'll send the relevant documentation directly.
Skip the form
Open a ticket. We're on it.
The more specific you are about what you need, the faster we can help. Screenshots, exact error messages, and steps to reproduce all help.