— all systems operational
HCWeb Hosting Centre
WooCommerce hosting · Sydney + Brisbane · From $80/mo

WooCommerce
that's actually fast at checkout.

Object caching for cart and checkout. Dedicated PHP worker pools so concurrent customers don't queue. LiteSpeed web server. NVMe storage. Daily backups with 30-day retention. For real stores doing real sales — not "WooCommerce on a $5 shared plan and hope".

  • LiteSpeed
    web server
  • Object
    cache for cart
  • Dedicated
    PHP workers
  • 30 days
    backup retention
checkout · timing
POST /?wc-ajax=checkout · waterfall
DNS lookup 12ms
TCP + TLS 32ms
PHP boot + plugins 85ms
Database (cart, stock) 44ms
Payment gateway call 180ms
Response render 22ms
Total
~375 ms

Typical checkout server-time on our infrastructure. Most of the budget goes to the payment gateway, not us.

Server · syd-01 · LiteSpeed Cart cache · hot
Real numbers
01 · Why this matters

WooCommerce isn't
just WordPress with products.

A blog post can be served from cache in milliseconds. A cart cannot. Every cart page, every stock check, every checkout step is a fresh database query — uncacheable, dynamic, per-customer. That changes what "fast hosting" means.

Checkout is uncacheable

Page caching plugins make content fast by serving HTML from disk. They can't cache /checkout because every customer sees different totals, shipping rates, and tax calculations. WooCommerce needs the PHP and database layer to actually be fast — not just the cache layer.

Cart sessions hit the database

Every cart action writes to wp_options or a session table. Add product, change quantity, apply coupon — all database writes. On generic hosting these queries queue behind other customers' queries. On ours, your account has dedicated database connections.

Concurrent customers compete

Two customers hitting checkout at the same time should not slow each other down. Without isolated PHP worker pools, one slow plugin or payment gateway call can lock workers and create a queue. Our setup gives your account its own worker pool so concurrent traffic doesn't cascade.

Cart fragments are everywhere

WooCommerce loads cart counter, mini-cart, and variation prices via AJAX on almost every page. That's dozens of small requests that all need to be fast. We tune the stack for low AJAX latency, not just for full page loads.

Sales events break weak hosts

Your store is fine 95% of the time. Then Black Friday hits and you're getting 10× traffic for 4 hours. Hosts that look fine on quiet days collapse under sustained concurrent load. Our plans are sized for spike capacity, not just steady-state.

Order data is sacred

A lost blog post is annoying. A lost order is a refund, a chargeback, and a lost customer. Daily backups with 30-day retention on both E-commerce plans means you can recover from a bad plugin update, an accidental product delete, or a database hiccup with a ticket and a timestamp.

02 · Plans

Two plans for WooCommerce.
Pick by sales volume.

All prices AUD · incl. GST · monthly

E-commerce

NVMe

WooCommerce-optimised, ready to scale

$80 AUD / mo
incl. GST · cancel anytime
  • 20 GB NVMe storage
  • LiteSpeed web server
  • Unlimited email mailboxes
  • WooCommerce-tuned stack
  • Object caching for cart/checkout
  • Dedicated PHP worker pool
  • Staging environment
  • Daily backups + 30-day retention
Order E-commerce

E-commerce Performance

NVMe

High-volume stores, more headroom

$120 AUD / mo
incl. GST · cancel anytime
  • 50 GB NVMe storage
  • LiteSpeed web server
  • Unlimited email mailboxes
  • WooCommerce-tuned stack
  • Larger object cache pool
  • More PHP workers for checkout concurrency
  • Staging environment
  • Daily backups + 30-day retention
  • Priority ticket queue
Order E-commerce Performance
Just starting out?

Small stores can start on Business or Business Pro.

If you're launching a store with under 50 products and you're not sure you'll hit even 10 orders a week, Business ($20) or Business Pro ($30) can carry the load while you grow. Upgrade to E-commerce when your order volume justifies the dedicated tuning. We can move you between tiers without downtime.

03 · What's tuned for WooCommerce

Specific configuration,
not generic "managed" claims.

Most "WooCommerce hosting" is just WordPress hosting with the WooCommerce logo added. Here's what actually changes between our standard WordPress setup and our E-commerce plans.

Cart performance
  • Object caching tuned for cart sessions
  • Cart fragment endpoints prioritised
  • WC_Session storage in fast object cache
  • Mini-cart AJAX response < 100ms
  • Variation pricing pre-cached per product
Checkout reliability
  • Dedicated PHP worker pool
  • Database connection pool isolated
  • Long-running gateway calls don't block others
  • Transient lock-up detection and recovery
  • Order writes prioritised in queue
Backups & safety
  • Daily automated backups
  • 30-day retention period
  • Database-only restore option
  • Pre-update snapshot on plugin updates
  • Staging environment for testing
04 · Which plan, honestly

Which plan,
by your actual store.

We don't believe in "everyone should pay for E-commerce Performance just in case". Here's a rough sizing guide based on what we see across real customer stores. Use it as a starting point, then talk to us.

Stage
Products
Orders
Recommended
Launching
Plenty of room to grow into
< 100
< 10/week
E-commerce
$80/mo
Established
The sweet spot for most AU stores
100 – 1,000
10 – 50/week
E-commerce
$80/mo
Growing
More headroom, priority support
500 – 5,000
50 – 200/week
E-commerce Performance
$120/mo
High volume
Talk to us — may need custom setup
5,000+
200+/week
E-commerce Performance or VPS
$120+/mo

These ranges are approximate — heavy product images, complex variation matrices, or product-search-heavy traffic can push a store into the next tier earlier. If you're unsure, send us your current host's stats (CPU usage, peak concurrency, average order processing time) and we'll quote you accurately.

05 · Where the time actually goes

Checkout speed:
where you can control it,
where you can't.

A common WooCommerce complaint is "my checkout is slow". The honest answer: most of that time is in places hosting can't fix. Payment gateways, third-party shipping API calls, fraud detection plugins — these wait on external services that respond in their own time.

What hosting can fix is the layer underneath: how fast PHP boots, how fast database queries complete, whether one slow request blocks others. We can make those parts of checkout responsive in milliseconds. The gateway latency is up to your gateway.

Typical checkout time budget
PHP + plugin boot ~85ms
We tune this
Database queries ~44ms
We tune this
Payment gateway ~180ms
Up to gateway
Shipping API call ~50ms
Up to shipping service
Response render ~22ms
We tune this

Numbers are typical for well-built AU stores using Stripe or similar. Your mileage varies based on theme, plugins, and gateway choice.

06 · WooCommerce headaches we hear about

If your store is doing this,
your host might be the cause.

"Checkout takes 8 seconds"

Usual cause

Generic shared hosting with no object cache for cart sessions. Every checkout step waits on slow database queries while other customers' requests queue ahead.

How we fix it

Object caching for cart and checkout, dedicated PHP worker pool, isolated database connections. PHP work completes in ~150ms, then it's just the gateway.

"Site dies during sales"

Usual cause

Oversold shared servers. Fine on quiet days, collapse under spike traffic when everyone's hitting checkout simultaneously.

How we fix it

Plans sized for spike capacity, not just steady-state. Worker pools won't lock up. Open a ticket before known events and we'll bump limits for the day.

"Orders sometimes go missing"

Usual cause

Concurrent checkout race conditions on hosts without proper PHP worker isolation. Two customers checkout at once, one transaction half-completes and dies.

How we fix it

Isolated worker pools and queue-based order writes prevent the race condition entirely. If something does fail, daily backups with 30-day retention let us recover.

"Plugin update broke checkout"

Usual cause

No staging environment, or staging doesn't match production. You updated a plugin on the live site and now /checkout returns a fatal error.

How we fix it

Staging environment on every plan — clone live, test the update, push to production. We also keep pre-update snapshots so we can roll back within minutes.

"Mini-cart is sluggish"

Usual cause

Cart fragments load via AJAX on every page. Slow AJAX = perceived slowness across the whole store, even before checkout.

How we fix it

AJAX endpoints prioritised in our LiteSpeed config. Mini-cart updates respond in under 100ms. Customers don't notice cart operations are happening.

"Order confirmation emails delayed"

Usual cause

Shared mail servers with poor IP reputation, or the WooCommerce mail() function blocking checkout while it tries to send.

How we fix it

We don't accept bulk senders so our outbound IPs stay clean. For high-volume transactional mail, we recommend Postmark/Mailgun for delivery — and we'll help you wire it up.

07 · FAQ

Questions store owners ask
before switching.

01 How is this different from your regular WordPress hosting?
The underlying server is more powerful, but the bigger difference is configuration. WooCommerce hits the database much harder than a content site — every cart action, stock check, and variation lookup is a fresh query that can't be cached the same way page content can. Our E-commerce plans run object caching specifically for cart and checkout operations, with a dedicated PHP worker pool so one slow checkout request doesn't block another customer's. That's the difference between a smooth checkout at 2pm on a sale day and a queue of timeouts.
02 Which plan should I start on?
If you're launching a new store with under 100 products and modest traffic, the E-commerce plan ($80/mo, 20 GB) is the right starting point. If you're already doing 50+ orders a week or have a large catalogue, start with E-commerce Performance ($120/mo, 50 GB). Open a pre-sales ticket if you're not sure — we'd rather quote you accurately than oversell.
03 Will my checkout be fast?
Faster than generic hosting, yes. Real checkout speed depends on your theme, payment gateway, and how many cart fragments WooCommerce is loading — those are mostly your decisions, not the host's. What we can guarantee is the layer underneath: PHP responds in milliseconds, database queries don't queue, and one slow checkout doesn't take the others down with it. Most well-built stores on our infrastructure see checkout pages complete server-side in 200–500ms.
04 Can you handle traffic spikes during sales events?
Up to the limits of your plan, yes. E-commerce Performance has substantial headroom for short bursts — Black Friday, EOFY sales, viral social moments. For sustained high-volume traffic beyond what these plans handle, you'd want a VPS or dedicated server, which we also do. Plan ahead for known events: open a ticket a week before and we'll review your setup and bump worker pool limits if needed.
05 What about WooCommerce extensions and payment gateways?
Everything works as expected — we don't restrict plugins or payment gateways. Stripe, PayPal, Square, Eway, NAB Transact, Westpac PayWay, AfterPay, Zip — all fine. WooCommerce Subscriptions, Bookings, Memberships, B2B for WooCommerce — all fine. You manage your own plugins; we keep the platform underneath stable.
06 Do you support staging for testing changes?
Yes, on every plan. Clone your live store to a staging URL, test a plugin update or theme change with real data, and push to production when you're confident. Especially important for WooCommerce — testing a checkout flow on the live store after a plugin update is how disasters happen.
07 Can I migrate my existing WooCommerce store?
Yes — open a ticket telling us what platform you're moving from. WooCommerce → our E-commerce hosting is the smoothest case (we move the files, database, and configuration). Migrations from Shopify or BigCommerce involve more setup since the data model is different, but we'll walk you through the export/import and timing. How hands-on we can be depends on what's consolidated with us — see our migration approach for details.
08 Do you back up the store database?
Yes — daily backups with 30-day retention on both E-commerce plans. For stores with high order volume, we strongly recommend you also keep your own backups (via UpdraftPlus, BlogVault, or similar) on storage you control. Our backups are for disaster recovery; your own backups are for 'I just deleted a product variant by accident, can I get it back from yesterday'.
09 Is SSL included? PCI-compliant?
Free Let's Encrypt SSL is automatic on every plan. For PCI DSS compliance — which applies if you're storing card data yourself rather than using a hosted payment gateway — talk to us about what your specific gateway and setup require. Most Australian stores using Stripe, PayPal, or Eway don't store card data themselves and so don't need full PCI on their hosting account.
10 Can I send transactional emails (order confirmations) reliably?
Order confirmations and password resets work fine within our 30-emails-per-hour outbound limit. For high-volume stores or marketing emails (newsletters, abandoned cart sequences), use a dedicated transactional service like Postmark, Mailgun, SendGrid, or Klaviyo. WooCommerce has plugins to route mail through these services — better deliverability than going through any shared host's mail server.
Move your store

Done with slow checkouts
and crashed sales days?

LiteSpeed, object caching for cart, dedicated workers, 30-day backups. We'll help you migrate. 30-day money-back guarantee.