01 How is this different from your regular WordPress hosting?
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The underlying server is more powerful, but the bigger difference is configuration. WooCommerce hits the database much harder than a content site — every cart action, stock check, and variation lookup is a fresh query that can't be cached the same way page content can. Our E-commerce plans run object caching specifically for cart and checkout operations, with a dedicated PHP worker pool so one slow checkout request doesn't block another customer's. That's the difference between a smooth checkout at 2pm on a sale day and a queue of timeouts.
02 Which plan should I start on?
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If you're launching a new store with under 100 products and modest traffic, the E-commerce plan ($80/mo, 20 GB) is the right starting point. If you're already doing 50+ orders a week or have a large catalogue, start with E-commerce Performance ($120/mo, 50 GB). Open a pre-sales ticket if you're not sure — we'd rather quote you accurately than oversell.
03 Will my checkout be fast?
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Faster than generic hosting, yes. Real checkout speed depends on your theme, payment gateway, and how many cart fragments WooCommerce is loading — those are mostly your decisions, not the host's. What we can guarantee is the layer underneath: PHP responds in milliseconds, database queries don't queue, and one slow checkout doesn't take the others down with it. Most well-built stores on our infrastructure see checkout pages complete server-side in 200–500ms.
04 Can you handle traffic spikes during sales events?
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Up to the limits of your plan, yes. E-commerce Performance has substantial headroom for short bursts — Black Friday, EOFY sales, viral social moments. For sustained high-volume traffic beyond what these plans handle, you'd want a VPS or dedicated server, which we also do. Plan ahead for known events: open a ticket a week before and we'll review your setup and bump worker pool limits if needed.
05 What about WooCommerce extensions and payment gateways?
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Everything works as expected — we don't restrict plugins or payment gateways. Stripe, PayPal, Square, Eway, NAB Transact, Westpac PayWay, AfterPay, Zip — all fine. WooCommerce Subscriptions, Bookings, Memberships, B2B for WooCommerce — all fine. You manage your own plugins; we keep the platform underneath stable.
06 Do you support staging for testing changes?
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Yes, on every plan. Clone your live store to a staging URL, test a plugin update or theme change with real data, and push to production when you're confident. Especially important for WooCommerce — testing a checkout flow on the live store after a plugin update is how disasters happen.
07 Can I migrate my existing WooCommerce store?
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Yes — open a ticket telling us what platform you're moving from. WooCommerce → our E-commerce hosting is the smoothest case (we move the files, database, and configuration). Migrations from Shopify or BigCommerce involve more setup since the data model is different, but we'll walk you through the export/import and timing. How hands-on we can be depends on what's consolidated with us — see our migration approach for details.
08 Do you back up the store database?
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Yes — daily backups with 30-day retention on both E-commerce plans. For stores with high order volume, we strongly recommend you also keep your own backups (via UpdraftPlus, BlogVault, or similar) on storage you control. Our backups are for disaster recovery; your own backups are for 'I just deleted a product variant by accident, can I get it back from yesterday'.
09 Is SSL included? PCI-compliant?
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Free Let's Encrypt SSL is automatic on every plan. For PCI DSS compliance — which applies if you're storing card data yourself rather than using a hosted payment gateway — talk to us about what your specific gateway and setup require. Most Australian stores using Stripe, PayPal, or Eway don't store card data themselves and so don't need full PCI on their hosting account.
10 Can I send transactional emails (order confirmations) reliably?
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Order confirmations and password resets work fine within our 30-emails-per-hour outbound limit. For high-volume stores or marketing emails (newsletters, abandoned cart sequences), use a dedicated transactional service like Postmark, Mailgun, SendGrid, or Klaviyo. WooCommerce has plugins to route mail through these services — better deliverability than going through any shared host's mail server.