Connect Outlook, Apple Mail, or Gmail to your WHC mailbox

Your hosting plan includes mailboxes you can access via webmail, but most people prefer to read their mail in a proper desktop or mobile email client. This article gives you the settings.

Your server details

These are the same for every WHC mailbox:

Setting	Value
Incoming server (IMAP)	mail.rocoder.com
Incoming port	993
Incoming security	SSL/TLS
Outgoing server (SMTP)	mail.rocoder.com
Outgoing port	587
Outgoing security	STARTTLS
Username	Your full email address (e.g. you@yourdomain.com.au)
Password	Your mailbox password (set in your hosting panel)
Authentication required	Yes, for outgoing

Always use IMAP, not POP3. IMAP keeps mail in sync across all your devices. POP3 downloads everything to one device and is mostly only useful in special circumstances.

Outlook (Windows / Mac)

1. File → Add Account (or Outlook → Preferences → Accounts on Mac)
2. Enter your full email address
3. When Outlook asks for the account type, choose IMAP
4. Enter the server details above
5. Click Connect — it’ll prompt for your password
6. Done

If Outlook tries to autodetect and fails, click “Let me set up my account manually” before entering the email.

Apple Mail (macOS / iOS)

1. Mail → Add Account (Mac) or Settings → Mail → Accounts → Add Account (iOS)
2. Choose Other (not Google, iCloud, etc.)
3. Enter your name, full email address, and password
4. When Mail can’t auto-configure, it’ll show the manual settings
5. Enter the server details above
6. Save

iOS may give a security warning the first time — that’s because the certificate is for mail.rocoder.com, not your custom domain. Tap “Continue” or “Trust”. It’s safe.

Gmail (using Gmail to send/receive from your domain)

You can use Gmail’s web interface to send and receive mail from your WHC mailbox — useful if you prefer Gmail’s UI but want to send “from” your business address.

Receive into Gmail:

1. Gmail → Settings (gear icon) → See all settings
2. Accounts and Import tab
3. Under “Check mail from other accounts” → Add a mail account
4. Enter your full email address
5. Choose “Import emails from my other account (POP3)” — Gmail doesn’t support IMAP import sadly, so POP3 it is
6. Server: mail.rocoder.com, Port: 995, SSL: yes
7. Username: full email; Password: mailbox password

Send from Gmail using your domain:

1. Same screen, under “Send mail as” → Add another email address
2. Name + your domain email address, tick “Treat as an alias”
3. Use SMTP server: mail.rocoder.com, Port: 587, TLS, full email + password
4. Gmail sends a verification email to your domain mailbox — copy the code into Gmail

This setup is occasionally fiddly but reliable once running.

Thunderbird

Thunderbird auto-detects most settings:

1. Tools → Account Settings → Account Actions → Add Mail Account
2. Enter your name, email, password
3. Thunderbird probes and offers IMAP or POP3 — pick IMAP
4. Confirm the settings (should match the table above)
5. Done

Common problems

“Could not connect to server” / SSL errors: Your client may be configured with a slightly old TLS version. Update the client. If using Outlook on an old Windows version, install the latest Office updates.

Login works for receiving but not sending: The SMTP “authentication required” setting is off. Look in the outgoing server settings for “My outgoing server requires authentication” and turn it on. Use the same username/password as incoming.

Mail sends but bounces back at the recipient: Your domain’s SPF or DMARC records aren’t set up. See our DNS setup article — once those records are in place, deliverability improves dramatically.

Old emails missing: If you migrated from another host and only see new mail, your old mail may still be at the old host. Open a ticket — we can usually pull historical mail across via IMAP.

Two-factor authentication on the mailbox itself: We don’t currently support 2FA on individual mailboxes (it’s on the client portal). Use a strong, unique password and keep client devices secured.